Refunds & Returns
LOKAX acts as merchant of record for every order, so disputes are handled by us directly — not passed off to the vendor. Here's how each situation is handled.
Damaged in transit
If a package arrives visibly damaged or the contents are unusable, contact us within 48 hours of delivery with your order number and photos. We'll send a replacement at no extra cost, or refund that item if a replacement isn't possible.
Wrong item received
If what you received doesn't match your order, let us know within 48 hours with your order number. We'll ship the correct item and arrange return or disposal of the wrong one — you won't be charged for our error.
Quality doesn't match the listing
Every batch is inspected before it ships, but if what arrives falls short of its listed grade — spoilage, contamination, or a mismatch with the inspection status shown on the product page — contact us within 48 hours with photos. We'll review against our inspection records and issue a replacement or refund.
Change of mind
Because our produce is perishable and export-inspected per order, we can't accept returns for a simple change of mind once an order has shipped. If you need to cancel, reach out as soon as possible — we can usually cancel an order before it moves into processing.