FAQs
Common questions about ordering, delivery, and verification. Still stuck? Email support@lokax.com.
Ordering
Do I need an account to order?
No — you can check out as a guest with just a delivery address and email. Creating an account lets you track order history and re-order faster, but it isn't required.
What's the difference between raw, dried, and flour listings?
Each form of a crop — raw, dried, or flour — is listed as its own product with its own price, shelf life, and delivery estimate, rather than as a variant of one listing. Pick whichever form suits how you'll use it.
Can I use a coupon code?
Yes. Enter it at checkout in the "Have a coupon?" field before you place your order — the discount is applied to your total immediately so you can see it before paying.
What does "Coming Soon" mean on a product?
The batch is still being graded and hasn't cleared inspection yet. Tap "Notify me" on the listing and we'll email you the moment it's available to order.
Delivery
How long does delivery take?
Domestic Nigerian orders typically arrive within a few days by road freight. International orders ship via express air with cold-chain handling where needed, plus export documentation and customs clearance — expect roughly 5-7 days. Each product page shows its specific estimate.
How do I track my order?
Use the order number from your confirmation email on our Order Tracking page to see exactly which stage it's at, from vendor confirmation through to delivery.
Track an order →Is shipping a flat rate?
Yes, based on your delivery country and the shipping methods of the items in your cart — shown in your cart before you check out, and it won't change at payment.
Will I owe import duties or taxes on an international order?
Possibly, depending on your country's customs rules and the value of your order — this is separate from the shipping fee you pay us, and we don't collect it upfront. If it applies, your country's customs authority or courier will bill you directly (often on delivery) rather than LOKAX. We can't quote an exact figure since duty rules and thresholds vary by country and change over time — if you need to know before ordering, your local customs office or courier can usually give you a rate.
What if my order is later than expected?
Each product page and your Order Tracking page show the expected window for your destination. If you're past it, check Order Tracking first — most delays show up there as a stage that hasn't moved. Still stuck past your window with no update? Contact us with your order number and we'll look into it.
Track an order →Quality & verification
What does "Verified by LOKAX" mean?
Every vendor is vetted before their first listing goes live, and every batch is inspected and graded by our own team before it ships — not just claimed in marketing copy. The same badge means the same thing regardless of which vendor supplied the batch.
How we verify every batch →Can I leave a review?
Yes, once your order for that product is marked delivered. This keeps reviews tied to real, completed purchases.
Refunds
What if my order arrives damaged, wrong, or doesn't match the listing?
Contact us with your order number and we'll sort out a replacement or refund.
Read our full refunds policy →